Dr. Nichole Kingham, Speaker, Audiologist, Coach

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    Creating Knock-Out Customer Service
    Dr. Nichole Kingham
    • Aug 29, 2017
    • 6 min

    Creating Knock-Out Customer Service

    There's a lot of news and noise out there right now about hearing aids, hearing aid providers and hearing healthcare. I recently googled "hearing aids" for my small town, located just north of Seattle and there were 522.000 results. Google Maps listed 17 hearing aid retail stores or clinics within 8 miles of me. How the heck are our patients supposed to know who we are and what we do? How do they know (and trust) what makes us different from the rest? If you ask most audiolog
    28 views0 comments
    Stop Holding Your Breath and Smell the Money
    Dr. Nichole Kingham
    • Aug 28, 2017
    • 7 min

    Stop Holding Your Breath and Smell the Money

    My granddad was an intelligent man with a knack for snarky sarcasm and profound witticisms. His humor had a way of planting seeds of wisdom that still come to mind on a regular basis. I remember as a kid, traveling with him through Oklahoma where the cotton fields are vast and the cows, plentiful. Ever driven past a stock yard on a hot summer afternoon in the panhandle of Oklahoma? I can tell you, the pungent aroma is enough to wake an 11 year old up from a dead sleep. "What
    20 views0 comments
    What CAN'T an Audiology Assistant Do?
    Dr. Kingham
    • May 23, 2016
    • 3 min

    What CAN'T an Audiology Assistant Do?

    Once you have decided to add an Audiology Assistant to your Team, you must decide on their full job description for your clinic. Because each clinic setting, size and patient population will differ and possibly change over time, the job description must be flexible. Having an established Protocol for your Lab and for patient care is important, too. Protocols help to make expectations clear and will support the decision-making processes in patient care. The contents of an Audi
    394 views0 comments
    What Is an Audiology Assistant?
    Dr. Nichole Kingham
    • May 19, 2016
    • 3 min

    What Is an Audiology Assistant?

    So, there I was, 10 years into my career, working in a successful Private Practice and I was absolutely exhausted. I was coming in early, then seeing patients during regular business hours, during my lunch and after hours. Then, at the end of the day, I'd start the not-so-fun but crucial duties of chart notes, checking in repairs, completing orders, doing the necessary paperwork that keeps the clinic functioning and then cleaning up to go home, usually around 7 o'clock. I had
    175 views0 comments

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